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Information on Big Data: Why People Haven’t Adopted Data In Their Business

Information on Big Data:  Why people don’t want to look at data.

Information on Big DataCan I be frank here?  We’ve been told for years now that data is the future, yet SO MANY businesses refuse to embrace it like they should.  I see it left and right in this line of work and I’m realizing that there are a lot of reasons why… and they have nothing to do with numbers.

Data is scary.

Data is confusing, overwhelming, and scary sometimes.  If you’re not a numbers person, data feels literally like someone is speaking Russian to you.  We know it’s confusing.  Let’s just start there with that understanding.  IT. IS. CONFUSING. But that’s why we’re here.  We speak the language of data and we also speak English too.  If you know you need data in your business strategy, a team like ours is great because we’ll help translate the data into digestible chunks that you can actually understand.

Don’t wanna face the music…

Frankly, I think this is one of the biggest reasons why people ignore data analytics for their business:  they simply don’t want to face the music.  They’re scared the data may show that they’ve mismanaged their business or that they could’ve been doing something better. Why are we so scared to name our flaws?  We’ll tell you, we’ve made mistakes along the way, and by knowing our weak spots we’ve been able to improve instead of recycle mistake after mistake.

Cost

Data analytics and business intelligence are definitely investments in your business.  The fact is, up until the last year or two, data was too expensive for most small and mid size companies. While it’s attainable, it’s not going to be dirt cheap, and if someone is offering dirt cheap, I guarantee, you’ll get what you paid for and be paying more in the long run.

Realize this, though, data analytics reports can help you streamline your operation so that you know who to target, where to target, how to eliminate wasteful services, hire smarter, and more.  All of these things can add up to thousands upon thousands of dollars, if not millions of dollars in many situations.  When you consider the potential savings that BI and data services can provide, your original investment usually pays for itself multiple times over.  Don’t let original proposals cloud the anticipated rewards you’ll get over time, not to mention the basic foundations of data collection or organization that you’ll get as a result too.

Pride…AKA Ego

We come across a lot of egos in business, but please, please, please, don’t let your ego get in the way of making smart decisions.  You may think you know your business better than anyone or anything, but we’ve always been able to shed new light with the help of data.  Even those who think they know all find out new insights from doing data analysis within their business.  Business is done very differently today than it was even fifteen years ago.  Don’t let old-school methods of business cloud your judgment to think you don’t need data in your business model.

Too New

While data feels new, it’s really not that new.  Businesses have been utilizing data analytics, BI, data warehousing, and more for years already.  But, within many industries and brackets of businesses, it “feels” very new.  Just like website felt new too twenty-five years ago and now are an essential tool, data “feels” very new but is really an essential tool for your business. Don’t make the mistake of implementing data too late.

I know I probably hit a sore spot for you because most people fall into one, or all, or these reasons.  My heart is truly that business owners understand what they need in order to be successful in business and data is the key to that.  I’d encourage you to recognize your own reasons why you have been hesitant to use data to grow your business.  Recognizing it will help you understand what mindset shifts need to happen in order to be successful working with a data analytics company or BI solutions company.

Press Release: Denver Data Analytics Company Releases Data Dashboard For Businesses

Denver, CO – Data Analytics Becomes Attainable For Businesses with NEO Analyzer Dashboard

Denver Data Analytics Company - Business Intelligence DenverFor many years, we’ve been told that data is important, but only the big boys, the giants of business, had the funds to implement and use data in a meaningful way.  However, local Denver, CO Data Analytics Company, Never Ever Ordinary (NEO) is out to change that.  NEO has developed a number of tools and resources for small and mid-size businesses that can change how they approach data, and allow them to use it in a meaningful way for growth.

Never Ever Ordinary is excited to announce the release of their NEO Analyzer Dashboard.  This dashboard allows businesses to stay current with real-time snapshots, down to laser-focused details of what is going on with their business.  Business owners can track growth and measure trends both internally and externally within their business model. The NEO Analyzer is focused around setting up data collection of the most valuable data for your business model, and organizing and analyzing that data in a way that makes most sense for you.  They call themselves translators of data because the dashboard puts complex data in easy-to-understand charts, graphs, and models.

The NEO Analyzer can be customized for more specific needs within a business.  It includes discovery sessions, development, support from the NEO team, and monthly access to track your data over time.  The dashboard is designed to help a business gather, track, analyze, and benchmark data over time to help a business stay competitive both now and in the years to come.

Data analytics allow any size business to stay competitive in their local community and within their overall industry.  Small business owners often argue that their competitive edge is that they know their customers so much more personally than a big box business.  However, data is changing all of that, and allowing the big companies to personalize the customer experience.  That competitive edge is going away for many small businesses, but it doesn’t have to!  Data analytics can help local businesses have the same data intel on their business trends, customer trends, local trends, and industry trends.  Data can give them the information they need to stay competitive and grow.

Never Ever Ordinary has created solutions that can work with almost any size business. In fact, one of their main client groups is the private practice sector where individual doctors own a few locations.  Never Ever Ordinary has designed data analytics dashboards and reports that give the local business owner data that actually means something to them in their market, and helps them make distinct decisions.  Their suite of services can be effective for anything from a brand new startup to an established, thriving business on the move.

Never Ever Ordinary is based in Denver, Colorado, but serves clients throughout the United States and even internationally.  To learn more about these innovative reports, contact Jesse Morris at the contact information provided below.

Never Ever Ordinary

Jesse Morris

info@nevereverordinary.com

www.nevereverordinary.com

Twitter:  @neverordinaryBI

What Do Patients REALLY Care About?

Improve Your Practice By Knowing Your Practice |  Business Intelligence For Private Practice

NEO time Business Intelligence For Private PracticeA good practice is centered around making the patient experience a positive one, but how do you know if you’re doing the right things?  There are so many personalities and different needs of patients that it can feel daunting to know what you should actually focus on.

We talk to a lot of patients in our line of work, and we have seen a few common trends in the things that patients care about the most.

Here’s what patients care about:

  1. Time – Respect your patients’ time by staying on schedule.
  2. Convenience – Patients are looking for appointment times that can fit within their busy lives.  They’re also looking for easy access to find your office’s contact information, address, and physical location.  Make sure that all of this information is blatantly obvious for your patients to find.
  3. Clear Expectations – Set up the expectation of what is involved in a particular procedure or appointment up front so that the patient has no surprises.
  4. Taking Ownership – When you or your team has made a mistake, own up to it.  You’ll gain more respect by your integrity, rather than lose a patient that feels like you don’t care.
  5. Taking Perceived Ownership – The patient doesn’t always know the behind-the-scenes as to why something was done the way it was, nor do they care.  If the patient is perceiving that something was done wrong, take ownership and make steps to help make the situation right.
  6. Clear Explanations – Don’t expect that your patients understand all of your dental or medical jargon.  They didn’t go to medical school, and often need you to put things in plain English.
  7. A “Wow” Experience – Patients may not consciously know they are looking for a “wow” experience, but they know when they’ve had one.  What are you doing to make a memorable experience for your patients from the moment they walk in your door?
  8. Reviews – Patients care about word of mouth and online reviews more than anything else about your practice.  If someone else has vouched for your practice, they will automatically have a certain level of trust.
  9. Smiles – It’s a novel idea, really, that a dental or medical office is full of smiles.  A smiling face can go a long way to improve someone’s day, put them at ease about a scary procedure, or simply create a welcoming atmosphere.  Either way you spin it, smiles matter!

When you know what patients are looking for, you can manage your practice in a way that meets these needs.  So, the question is, how is your practice doing on all of these categories?

  • Do you run on time?
  • Do you have convenient appointment times for your patients (not necessarily just for you)?
  • Do you set clear expectations so that patients know what to expect when they come for an appointment?
  • Do you educate your patients in a way that they understand?
  • Do you take ownership?  When was the last time you apologized to a patient?
  • What do you do to create a memorable experience at your office?
  • How is you practice doing with online reviews?
  • Does your team smile more than frown?

 

Learn more about business intelligence and data analytics for private practices and dental offices from Never Ever Ordinary.

Could A Positive Attitude Save Your Practice?

Cultivating Positivity In Your Team | Business Intelligence For Private Practice

NEO positivity - Business Intelligence For Private PracticeA positive attitude is perhaps the best thing you can cultivate within your practice to not only improve your office’s atmosphere, but create a stellar patient experience every single time.  However, positivity is not something that will happen automatically, nor will it happen overnight.

How do you cultivate positivity into your practice?

  1. Start Off Positive.  Start your day by writing down five things you are grateful for.  It may be the same five things each day, or you can change it each day.  The point here is that you are taking time to mentally think through the things that you are thankful for.  Slowing down and being mindful of these things is so important, especially in our fast-paced lives.
  2. Express Gratitude To Others.  Find ways to thank others and verbalize gratitude to them.  Make it a point to thank people in your life for the little and big things they do.  Your patients will notice that you are grateful and respectful to your staff, and they will respect you more for it.
  3. Look For Silver Linings.  One of our favorite movies is Silver Linings Playbook and from that movie, we’ve adopted the habit of looking for silver linings in all situations.  Yes, bad situations and bad days happen, but there is always something good you can find.  There’s always something you can learn from bad days.
  4. View Difficulties As An Opportunity.  You have a great team behind you, and when you face difficulties, include the insight of your team as an opportunity to solve a problem.  That problem doesn’t have to always be a problem, and by seeing what you can learn from it the first time around, you can avoid these challenges in the future.
  5. Take Ten Minutes For Mindfulness.  Finding space in your day to be mindful of your emotions, be thankful, and recognize what is happening in the day is a great way to reset yourself.  We live in very busy lives, and most practices run at very fast paces.  Breaks are important and can be vital to helping you maintain a positive outlook on life.

Positivity Starts With You.

As the practice owner, you set the tone for the entire practice.  You need to project the positivity that you want to be prominent in your team.  Your team will follow your lead, and your patients will follow your team’s lead.  If you’re reading this and you’re not the team leader in your group, know that positivity starts with you too.  You can become a leader simply by projecting positivity into your environment.  Ultimately, no one can make positivity happen in your life for you; YOU have to choose to make it a priority in your life.

Cultivating positivity is so important within your practice, but these tips are applicable in any aspect of your life.  You can cultivate positivity in your friendships, your home, your marriage, or even just your interaction with the next store clerk you encounter.  Positivity can do wonders.  We’ve seen it turn practices around from failing to excelling beyond all belief.

 

Learn more about Never Ever Ordinary and our practice and dental analytics services and tools!

The Best Ways To Improve The Patient Experience

Grow Your Practice By Improving The Patient Experience

Successful practices know that the patient experience is not just an important focus, it is THE main focus.  That stellar patient experience starts and ends with your team.  As you focus on improving the patient experience, there are a number of things to think about.  We recommend starting with one or two tactics and then build on from there.

Top Tactics For Improving The Patient Experience:

  1. Improving The Patient Experience | Never Ever Ordinary Jesse Morris Business IntelligenceThe Power Of A Name.  Using someone’s name is a simple thing, but is actually a really BIG thing.  By using someone’s name in a sentence, you validate their worth and let them know that you care about who they are.
  2. Remember Details.  Remembering details about a patient and then recollecting those details at later visits will blow your patients minds!  For example, if you have a patient who loves fly fishing, you can ask them if they’ve been on any recent fishing trips.  By doing so, you signal to the patient that you care about them, and not just the fact that they are filling an appointment slot.
  3. Body Language.  Pay attention to your body language to see if you are closing people off, or welcoming them into interaction with you.  Crossed arms, indirect eye contact, and turned away shoulders are all signs that you don’t care about engaging with the patient.  Conversely, direct eye contact and body positioning to the patient tell your patient that you care about them.  Especially for dental and medical teams, remember that often positions that patients have to be in for exams is not comfortable.  Go the extra step, literally, and move to look at your patient, instead of down from behind.
  4. Active Listening.  Active listening, instead of passive listening, means that you are directly engaged with what the patient is saying.  Repeat back the patient’s questions or confirmations that you have heard what they are saying.  For example, if a patient is telling you about their family trip to Alaska, you could respond with a phrase that starts off with “While you were in Alaska, did you see…” or ask the patient about the most memorable part of their trip to Alaska.
  5. Speak in short, simple sentences…and then shut up.  Speak clearly to your patients when you are explaining procedures and then allow the patient to process the information you gave them.  Don’t be afraid of a few seconds of silence.  You risk bringing up concerns the patient didn’t have originally, or overcomplicating the explanation by rambling on and on.
  6. Do What You Say You’re Going To Do.  It’s simple really, but this is often the biggest reason that patients are disappointed.  If you say that you will do something, simply do it.
  7. Cultivate Positivity.  A positive attitude can go a long way in improving the patient experience.  If you and your team are committed to excellence and positivity, your patient experience will improve now and continue to improve over time.

Every practice can benefit from taking a few minutes to look at their own patient experience.  Whether you have a little to work on, or a lot to work on, it is worth taking the time to improve the patient experience.  A little effort to improve your patient satisfaction could be the key to growing and improving your practice!

 

Other Resources For Improving The Patient Experience:

The Beryl Institute

Improve the Patient Experience – Forbes